Terms & Conditions

1. Acceptance of Terms

By accessing our website, using our services, or submitting cases to Laguna Dental Arts ("Company," "we," "our," or "us"), you ("Client," "you," or "your") agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

2. Description of Services

Laguna Dental Arts provides dental laboratory services including but not limited to:

• Crown and bridge fabrication
• Removable prosthetics and dentures
• Implant restorations and components
• Digital workflow services and CAD/CAM
• Quality assurance and technical support
• Case consultation and treatment planning assistance

3. Service Agreement and Case Submission

Case Requirements

• All cases must include complete and accurate prescription forms
• Adequate impressions, digital scans, or models must be provided
• Clear instructions and specifications are required
• Patient information must be HIPAA-compliant and authorized

Acceptance of Cases

• We reserve the right to refuse any case that does not meet our standards
• Cases requiring clarification may be delayed until sufficient information is provided
• Rush cases are subject to availability and additional fees
• We will confirm receipt and estimated completion dates for all accepted cases

Modifications and Changes

• Case modifications after fabrication has begun may incur additional charges
• Significant changes may require case restart with associated fees
• Color matches and aesthetic adjustments are limited to reasonable attempts
• Final approval of cases is subject to clinical evaluation

4. Payment Terms and Billing

Pricing and Fees

• All prices are subject to change without notice
• Rush cases and special requests may incur additional fees
• Shipping and handling charges apply unless otherwise specified
• Sales tax will be added where applicable

Payment Terms

• Payment terms are Net 30 days for approved accounts
• New accounts may require payment upon delivery or credit approval
• Late payments may incur finance charges as permitted by law
• Accounts in default may be subject to collection activities

Credit Terms

• Credit applications are subject to approval
• Credit limits may be established and modified at our discretion
• Personal guarantees may be required for business accounts
• Credit terms may be suspended for past due accounts

5. Quality Assurance and Warranties

Quality Standards

• All restorations are fabricated to accepted dental laboratory standards
• Materials used meet FDA requirements and industry specifications
• Quality control procedures are followed throughout fabrication
• Cases are inspected before delivery to ensure compliance

Limited Warranty Terms

• We warrant our work against defects in materials and workmanship
• Warranty period is 90 days from delivery date
• Warranty covers remake at no charge for qualifying defects
• Warranty does not cover damage from clinical procedures or patient use

Warranty Exclusions

The warranty does not apply to:

• Normal wear and tear
• Damage from improper handling or storage
• Cases not used within reasonable time frames
• Modifications made by third parties
• Issues arising from inadequate case information

6. Shipping and Delivery

Shipping Methods

• Standard shipping via UPS or FedEx for most deliveries
• Special shipping arrangements available upon request
• Insurance and tracking provided for all shipments
• Delivery confirmation required for high-value cases

Risk of Loss

• Risk of loss transfers upon delivery to carrier
• Client is responsible for inspecting shipments upon receipt
• Damage claims must be reported within 24 hours of delivery
• We will assist with carrier damage claims as needed

Delivery Schedules

• Delivery dates are estimates and not guaranteed
• Delays may occur due to case complexity or unforeseen circumstances
• Rush delivery available for additional fees
• We will notify clients of any significant delays

7. Intellectual Property

Proprietary Information

• All case designs, techniques, and processes remain our property
• Client case information is confidential and protected
• Digital files and models may be retained for records
• Reproduction of our work without permission is prohibited

Client Materials

• Impressions, models, and digital files remain client property
• We may retain copies for quality assurance and records
• Client materials will be returned or disposed of as requested
• Digital files may be stored for future reference with permission

8. Limitation of Liability

Disclaimer of Warranties

• Services are provided "as is" without express or implied warranties
• We disclaim warranties of merchantability and fitness for particular purpose
• No warranty is made regarding clinical success or patient satisfaction
• Client assumes responsibility for clinical evaluation and use

Limitation of Damages

• Our liability is limited to the cost of the specific restoration or service
• We are not liable for consequential, incidental, or special damages
• This includes lost profits, patient claims, or practice disruption
• Total liability for any claim shall not exceed the amount paid for services

Indemnification

• Client agrees to indemnify us against claims arising from case use
• This includes patient injuries, malpractice claims, and regulatory issues
• Client maintains responsibility for clinical decisions and patient care
• We will cooperate with reasonable defense efforts

9. Privacy and Confidentiality

HIPAA Compliance

• We maintain HIPAA-compliant procedures for protected health information
• Patient information is used only for legitimate business purposes
• Confidentiality agreements are in place with all employees
• Data security measures protect against unauthorized access

Information Use

• Case information may be used for quality improvement
• De-identified data may be used for research and development
• Marketing use of case information requires specific consent
• Client information is not shared with competitors

10. Regulatory Compliance

FDA and State Regulations

• All materials and processes comply with applicable regulations
• Device registration and quality system requirements are maintained
• Adverse event reporting procedures are in place
• State licensing requirements are met for all jurisdictions served

Professional Standards

• Services are provided in accordance with dental laboratory standards
• Continuing education and certification requirements are maintained
• Industry best practices are followed for all procedures
• Professional liability insurance is maintained

11. Termination

Service Termination

• Either party may terminate services with reasonable notice
• Outstanding cases will be completed unless otherwise agreed
• Payment obligations survive termination
• Confidentiality obligations continue indefinitely

Effect of Termination

• All unpaid amounts become immediately due
• Materials and work product will be returned as requested
• Warranty obligations remain in effect for completed work
• These terms survive termination to the extent necessary

12. Dispute Resolution

Governing Law

• These terms are governed by California state law
• Any disputes will be resolved in Sacramento County, California
• California courts have exclusive jurisdiction over disputes
• Federal law applies to patent, trademark, and copyright matters

Alternative Dispute Resolution

• Parties agree to attempt good faith negotiation before litigation
• Mediation may be required before court proceedings
• Arbitration may be used for disputes under specified amounts
• Attorney fees may be awarded to prevailing party

13. General Provisions

Entire Agreement

• These terms constitute the entire agreement between parties
• Oral agreements or representations are not binding
• Modifications must be in writing and signed by both parties
• Previous agreements are superseded by these terms

Severability

• Invalid provisions do not affect validity of remaining terms
• Unenforceable clauses will be modified to the extent possible
• Essential terms must remain enforceable for agreement to continue
• Partial invalidity does not void the entire agreement

Force Majeure

• Neither party is liable for delays due to circumstances beyond control
• This includes natural disasters, labor disputes, and government actions
• Affected party must provide notice and mitigate damages
• Performance obligations resume when circumstances permit

14. Contact Information

For questions about these Terms & Conditions, please contact:

These Terms & Conditions are designed to protect both parties while ensuring clear expectations for dental laboratory services. Legal review is recommended to ensure compliance with applicable laws and industry standards.